Dell

I don't know whether to be really pissed at Dell for giving me an Mp3 player that breaks after a year and a half or praising them for having such good customer service and sending me another one for half the price in such a timely manner. Seriously, a day after I spoke with a customer service rep, I got a new refurbished DJ in the mail. That's awesome, however, I'm still annoyed that I had to pay for it. Oh well, these things do happen.